1. Overview
This Fees & Charges Schedule sets out the fees, holds and limits that apply to your use of the Worqen Service. It is incorporated by reference into the Terms of Service. Capitalised terms have the meaning given in the Terms.
We may amend this Schedule from time to time. Material changes will take effect no earlier than 14 days after we notify you in the Service or by email. Continued use of the Service after the effective date of revised fees constitutes acceptance.
2. Marketplace commission
| Item | Amount |
|---|---|
| Marketplace commission on every escrow release | 1.5% (150 basis points) of the amount released to the Worker |
| Funded by | The Employer at the time of escrow deposit |
| Paid to Worqen | At the moment of release, automatically by the Escrow Program |
| Refunded to Employer | To the extent the Employer recovers the deposit through dispute resolution |
The commission is the only fee Worqen takes on the underlying transaction. We do not currently take a separate fee from the Worker.
3. Sparks (in-app credits)
- Sparks are non-monetary in-app credits used to gate anti-spam-sensitive actions (currently posting a job, submitting an application, sending an invitation; each costs 2 Sparks).
- Sign-up grant: 60 Sparks.
- Recurring monthly grant: 10 Sparks.
- Sparks are not currently available for purchase. If and when paid Sparks become available, the price, taxes (including VAT where applicable), refund rules and the EU 14-day cooling-off arrangements will be set out in the Refund & Cancellation Policy and presented at the point of purchase.
- Sparks have no monetary value, are not transferable between accounts, and are not redeemable for fiat or cryptocurrency.
4. Custody, holds and release timing
4.1 Auto-release window
Funded escrows that the Worker has marked as delivered will be reviewed and may be auto-released by Worqen administrative review 14 days after the Worker's submission, where the Employer has not responded and the work appears, on the evidence available on the Service, to have been delivered. This mechanism exists primarily to handle non-responsive parties; we encourage active confirmation.
4.2 Post-release security hold
Following release, Worqen may apply a routine 5-day security hold on the Worker's receipt for fraud and chargeback review. We will not extend a hold beyond 5 days without notifying you in writing.
4.3 Maximum custody window
Worqen will not direct funds to remain in escrow custody beyond 90 days from the original deposit date except where (i) a dispute is open and active, (ii) we are subject to a legal hold or court order, or (iii) the parties have explicitly extended the engagement on the Service.
4.4 Custodyless architecture
Funds in escrow are held in a Solana program-derived vault address controlled by the Worqen Escrow Program. Worqen does not custody these funds in its own wallets. See Terms of Service Section 8 for the full description of the escrow flow.
5. Dispute outcomes and the commission
- If a dispute results in funds being released to the Worker (in whole or part), the 1.5% commission applies to the released portion.
- If a dispute results in funds being refunded to the Employer (in whole or part), the commission on the refunded portion is also refunded to the Employer.
- Worqen does not currently charge a fee for raising or processing a dispute.
6. Withdrawals and external transfers
Worqen does not currently charge a fee for transferring released funds out of your Worqen-connected wallet. Solana network fees (gas) apply to every on-chain transaction and are paid by the wallet that signs the transaction. These are determined by the Solana network and not by Worqen.
Minimum withdrawal amounts and withdrawal limits, if introduced, will be added to this Schedule and announced at least 14 days in advance.
7. Future fees
The following fees are not currently charged but are reserved here for transparency, and will be detailed in this Schedule before they take effect:
- Fees on a fiat on-ramp or off-ramp, when introduced;
- Subscription or premium-tier fees;
- Fees on B2B / Enterprise products;
- Conversion fee under the non-circumvention buy-out option (see Terms of Service Section 6);
- Inactive-account custody fees (only after a long inactivity window and only where permitted by local law).
8. Taxes
Each User is solely responsible for determining, reporting and paying all taxes (income, VAT/GST, self-employment, social-security, withholding) arising from activity on the Service. Worqen does not currently collect VAT on commissions; if required by future regulation (for example, once we onboard EU business sellers under DAC7 or VAT-OSS), we will update this Schedule and the Privacy Policy.
9. Contact
Questions about fees, holds or limits: billing@worqen.com.