1. Introduction
This Acceptable Use Policy ("AUP") sets out the rules of conduct for everyone who uses the Worqen Service. It is incorporated by reference into the Terms of Service. Capitalised terms have the meaning given in the Terms.
Breaching this AUP may result in content removal, account suspension or termination, forfeiture of pending Sparks balances, refusal to release escrow, and where appropriate notification to law-enforcement or regulatory authorities.
2. Prohibited content
You must not post, upload, transmit or link to content that:
- is unlawful, defamatory, harassing, threatening, abusive, hateful, or incites violence or discrimination on the basis of race, ethnicity, nationality, religion, gender, sexual orientation, disability, age or any other protected characteristic;
- sexually exploits or endangers minors in any way (we report suspected child sexual abuse material to the relevant authorities and to the National Center for Missing and Exploited Children where applicable);
- infringes the intellectual property, privacy, publicity or other rights of any third party;
- contains malware, exploits, phishing payloads, or anything designed to disrupt, surveil or damage any system or User;
- misrepresents you, your qualifications, licences, identity or affiliation, including impersonating any other person or entity;
- contains personal data of others without a lawful basis to share it;
- promotes regulated activities (firearms, controlled substances, gambling, financial services, medical advice) where doing so requires a licence or authorisation that you do not hold.
3. Prohibited conduct
- Using the Service to launder funds, evade taxes, evade sanctions, finance terrorism, or facilitate any other unlawful financial activity;
- Bypassing or attempting to bypass identity verification, age checks, sanctions screening, or any other access control;
- Operating multiple accounts to evade enforcement, manipulate ratings, or extract additional Sparks grants;
- Coordinating fake reviews, ratings or testimonials, including offering or receiving incentives in exchange for a particular rating;
- Soliciting payments off-platform with the intent of avoiding marketplace commission (see Section 6 of the Terms — Non-Circumvention);
- Scraping, harvesting or extracting bulk data from the Service except via the APIs we expressly provide and within their published rate limits;
- Probing or testing the security of the Service or the Worqen smart contract without our prior written authorisation. Responsible-disclosure reports are welcome at security@worqen.com;
- Interfering with the integrity of the Service, including deliberately submitting malformed transactions or attempting to drain or freeze escrow funds outside the documented dispute flow.
4. Off-platform engagements
Worqen connects Workers and Employers but is not a party to engagements between them. Worqen does not perform background checks, does not verify professional licences or insurance, and does not supervise the performance of services. You are responsible for your own physical safety, your premises, your tools, and any contractual or legal arrangements you make with another User. Always exercise reasonable caution when meeting another User offline.
5. Reporting violations
Reports may be filed in two ways:
- through the in-app reporting form available on listings, profiles and messages; or
- by emailing abuse@worqen.com for general abuse, dmca@worqen.com for copyright complaints, or security@worqen.com for security issues.
EU Users may rely on the trusted-flagger mechanism under the EU Digital Services Act once designated flaggers are notified to us. We will assess all reports without undue delay, notify the relevant Users where appropriate, and offer a means of internal redress against any decision we take.
6. Enforcement
Where we find a violation, we may, at our reasonable discretion:
- remove or restrict the offending content;
- label or warn affected Users;
- suspend the offending account temporarily or terminate it;
- refuse to release escrowed funds, freeze Sparks balances, and reverse the circumvention fee provided for in the Terms;
- cooperate with law-enforcement and regulators, including responding to lawful requests for information.
7. Contact
Worqen OÜ — Tallinn, Estonia
Abuse: abuse@worqen.com
Copyright (DMCA / IP): dmca@worqen.com
Security: security@worqen.com