Welcome to the Worqen legal center. The documents below set out the terms on which you may use the Service, how we handle your personal data and cookies, the rules of conduct on the platform, the way money flows through escrow, and our regulatory commitments. Please read each document that applies to you.
Core agreements
Terms of Service
The agreement between you and Worqen OÜ — eligibility, escrow, dispute resolution and governing law.
Privacy Policy
How we collect, use, retain and share your personal data, including GDPR, LGPD, DPDP and Ukrainian law.
Cookie Policy
The cookies and similar technologies we use, how to manage your preferences, and how consent works.
Acceptable Use Policy
The rules of conduct on Worqen — what is prohibited and how we enforce.
Money & disputes
Fees & Charges Schedule
Marketplace commission, escrow holds, custody window and fee-change notice rules.
Refund & Cancellation Policy
When refunds are available, the EU 14-day cooling-off right and how to request a refund.
Disputes & Resolution Policy
How escrow disputes are handled — service levels, evidentiary standards and appeals.
Identity, content & compliance
Identity Verification Policy
How KYC works on Worqen — what data is collected, who sees it and how long we keep it.
AI Use Policy
How Workers, Employers and Worqen may use AI tools — disclosure, prohibitions and training opt-in.
EU Digital Services Act — Information & Contacts
Our DSA single points of contact, statement-of-reasons workflow and out-of-court redress.