We are looking for a Web3 Customer Support Specialist to help users, resolve support requests, and maintain a positive customer experience across our community channels.

Responsibilities

* Respond to user inquiries via Telegram, Discord, and support tickets.

* Assist users with onboarding and platform navigation.

* Troubleshoot wallet, account, and transaction-related issues.

* Escalate technical issues to the appropriate team members.

* Track and document support requests.

* Provide feedback on recurring user issues and improvement opportunities.

Requirements

* Strong written English.

* Solid understanding of Web3 fundamentals.

* Experience using crypto wallets (MetaMask, Rabby, Trust Wallet, etc.).

* Familiarity with blockchain transactions and networks.

* Experience with Telegram and Discord communities.

* Ability to communicate clearly and professionally.

Nice to Have

* Previous experience in a Web3, DeFi, NFT, or blockchain project.

* Experience with support tools such as Zendesk, Intercom, Freshdesk, or similar.

* Knowledge of common wallet and transaction troubleshooting processes.

Screening Questions

1. What Web3 projects have you worked with as a user or team member?

2. Which crypto wallets have you used regularly?

3. How would you help a user who claims their transaction is “stuck”?

4. Have you ever provided customer support in Telegram or Discord communities?

5. What is your English level?

6. Please share links to your LinkedIn, X (Twitter), or other relevant profiles.

Commitment

* Remote position.

* Flexible hours.

* Long-term cooperation preferred.