Worqen is a Solana-based services marketplace. Employers post Jobs, Employees deliver them, and payments are settled on-chain through an escrow smart contract in USDC, EURC, or SOL. We are live on mainnet.
We are looking for Customer Support Specialists to help Worqen users — both Employers and Employees — on a live marketplace: onboarding, wallet and payment questions, disputes, and general help.
Respond to user questions across support channels (in-app chat, email)
Help users with onboarding, Platform Wallet setup, deposits and withdrawals, and Jobs / Hires / Milestones
Guide users through payment and escrow flows (USDC / EURC / SOL) and basic crypto questions
Triage and escalate bugs to the QA/dev team and disputes to admins per process
Maintain help docs / FAQ and feed recurring issues back to product
Provide friendly, clear, English-language support
Strong written English and prior customer-support experience
Patient, clear communicator who can explain technical steps simply
Comfortable learning crypto / wallet / payment basics
Reliable availability across agreed hours
Crypto / Web3 / fintech support experience
Familiarity with Solana wallets and stablecoins
Experience with helpdesk / ticketing tools
Remote - 900 USDC / month
6-month initial engagement (extendable based on results)
Paid monthly: each month is a milestone, released on two-sided confirmation
Payouts in USDC on Solana via your Platform Wallet
Apply through Worqen with a short note on your support experience and your English working proficiency.
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